WOW NEO-2Velo E-Bike

RETURNS & EXCHANGE

WOW E-Ride accepts return of products purchased in store or online within the 15 days return & exchange period as per following terms:

• Defective products due to manufacturing and/or workmanship qualifies for full refund or free exchange. *Merchant Fee deductions.
• Fulfillment mistakes which result in the shipment of incorrect products qualifies for full refund or free exchange.
• Unused / Unopened products or in case you just change your mind, also qualified for full refund or free exchange. *Merchant Fee deductions & **1 Way Return Shipping may apply. *Merchant Fee Deduction Policy  |  **Return Shipping Policy

Refund or Exchange Procedure

Return or exchange is accepted on most items* by providing original receipt (invoice) and reason for return or exchange within 15 days* from the purchase date, All refunds or exchanges must be in original manufacturer packaging and in acceptable condition of use (all manuals, accessories, gifts with purchase must be included). Refunds or exchanges may be subject to restocking fee of 15% - 30% as determined by the store management for any damaged or missing items or based on condition of use. Merchant Fees may also be deducted on certain methods of payments | *Some conditions and exclusions apply: Due to nature of all electric & non-electric mobility equipment including Self-Balancing Equipment, Scooters, Smart Hoverboards, return or exchange are only accepted provided items are not used, assembled, opened, or altered from its original state or otherwise items would subject to restocking fee as above. We encourage all customers to test and try all electric scooter products prior to purchase.

• Online Orders:

  All Online orders qualify for 15 days Return / Exchange from the date of delivery as indicated by the carrier on the delivery notification / tracking. To return or exchange orders placed through our website, please Contact us with your order number and reason for exchange or return. Our team members are available to assist you during business hours of operations. Click here to see current hours of operation.

• Pre-Orders / Special Orders:

  Pre-Order (aka Order Early), Special Orders, Backorder are terms alternatively used but in all these cases product delivery is promised at a later date. When you place an order we backorder specific items in your order. WOW E-Ride offers free cancellation with in 15 days from the order date. After 15 days has passed from the order date, you can only exchange products or receive store credit of full amount for future purchases. Once product is shipped and delivered to you, we offer 15 days of product exchange window from the date of delivery as part of customer satisfaction.

• Used Products:

  All used product sales are final sales and returns & refunds are not accepted. Any defect in the product when received is covered under used product specific warranty that product originally sold with (as applicable).

Refund Processing Times

After a refund request is submitted it may take 3 to 7 business days to process the refund from the date product is received back in our store or warehouse.  Once refund is processed, please allow 3 to 7 business days for fund to transfer to original payment method. All above Terms and Conditions are subject to change without notice. Updated March 2022