Return/Refund and Store Credit Policy:

  • All Sales are final.
  • There is NO refund/return/exchange policy on any product sold in the store, however, store credit can be issued to the customer for the same amount and it will be valid for 3 months from the date of purchase.
  • Store credit can only be used once after the product has been purchased.
  • Shipping, Delivery, and Installation charges are non-refundable and not covered under store credit.
  • There will be no store credit in case of any damages to the packaging, wear & tear, scratches, missing accessories/items or psychical damage to the product.
  • All items must be returned in the original condition as Sold by the company.
  • Buyer will pay the shipping charges and it will not be covered under the Store credit.

Warranty:

  • All products include 6 months limited manufacture warranty.
  • There is no warranty on the remotes, cable or any other accessories.
  • The warranty would void if the product is:
    • Damaged
    • Burnt due to electric short circuit or mishandling
    • Bricked
    • Tempered
    • Installed 3rd Party Software/Apps
  • No warranty/guarantee on software, firmware, digital streaming content or any 3rd party service.

Technical Support:

  • Technical support is only provided to paid/active members or customers with product warranty.
  • Technical Support is only available during our standard office hours.
  • Technical support is provided on first-come-first-serve basis; however, Store administration has the right to prioritize customer(s) based on the complexity of the issue(s).
  • Any calls after business hours will be returned within 1-2 business days.
  • Customer can also email any technical support questions to support@wowentertainment.tech, We will get back to you within 1-2 business days.
  • The turn-around time for any repairs or fixes is approximately 1-2 business days, however, it also depends on the complexity of the issue and availability of the parts.
  • Minimum $40 diagnosis charge will be applied to any issues caused due to any tampering with the product, hardware, software or resting any settings.

Membership Service:

  • Membership covers Free technical support (in-store/phone/email) only.
  • Membership provides Free software upgrade service (hardware not included i.e. USB, SD Cards, Box, Accessories etc.)
  • Shipping/Tax/Customs charges are not covered under Membership.
  • Member services are for PAID Members only. Non-Members need to pay for all software upgrades and technical support.
  • Non-members are required to pay minimum $40/hr. for any troubleshooting and support services.

Declaimer:

  • WOW Entertainment for Life only sells consumer electronics products/devices; therefore, they do not own, operate, host or associate with any video or digital content service.
  • The membership fee is to provide software and hardware support, software/firmware updates, and customer service to our paid members only.