There is NO refund/return/exchange policy on any product sold in the store, however, store credit can be issued to the customer for the same amount and it will be valid for 3 months from the date of purchase.
Store credit can only be used once after the product has been purchased.
Shipping, Delivery, and Installation charges are non-refundable and not covered under store credit.
There will be no store credit in case of any damages to the packaging, wear & tear, scratches, missing accessories/items or psychical damage to the product.
All items must be returned in the original condition as Sold by the company.
Buyer will pay the shipping charges and it will not be covered under the Store credit.
All products include 6 months limited manufacture warranty.
There is no warranty on the remotes, cable or any other accessories.
The warranty would void if the product is:
Burnt due to electric short circuit or mishandling
Installed 3rd Party Software/Apps
No warranty/guarantee on software, firmware, digital streaming content or any 3rd party service.
Technical support is only provided to paid/active members or customers with product warranty.
Technical Support is only available during our standard office hours.
Technical support is provided on first-come-first-serve basis; however, Store administration has the right to prioritize customer(s) based on the complexity of the issue(s).
Any calls after business hours will be returned within 1-2 business days.
Customer can also email any technical support questions to firstname.lastname@example.org, We will get back to you within 1-2 business days.
The turn-around time for any repairs or fixes is approximately 1-2 business days, however, it also depends on the complexity of the issue and availability of the parts.
Minimum $40 diagnosis charge will be applied to any issues caused due to any tampering with the product, hardware, software or resting any settings.
Membership covers Free technical support (in-store/phone/email) only.
Membership provides Free software upgrade service (hardware not included i.e. USB, SD Cards, Box, Accessories etc.)
Shipping/Tax/Customs charges are not covered under Membership.
Member services are for PAID Members only. Non-Members need to pay for all software upgrades and technical support.
Non-members are required to pay minimum $40/hr. for any troubleshooting and support services.
WOW Entertainment for Life only sells consumer electronics products/devices; therefore, they do not own, operate, host or associate with any video or digital content service.
The membership fee is to provide software and hardware support, software/firmware updates, and customer service to our paid members only.
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